How do I open an account with Country Choice?
Please contact our freephone number 0800 521366 and we will direct you to one of our sales offices located in your area and they will arrange for a Fieldsales Representative to visit your store to discuss account terms.
I would like a demonstration of how to bake products.
You can arrange to visit one of our academies in London, Orpington or Birmingham, where our Bakery Technician can demonstrate baking or you can arrange for a Bakery Technician to visit your premises. Please contact your Telesales Operator or Fieldsales Representative to arrange a suitable date.
How do I arrange for a Bakery Technician to visit?
Please book an appointment through your Telesales Operator or Fieldsales Representative.
How do I get started with a bake-off operation?
Please contact your Fieldsales Representative who will visit your store and talk through the procedures and requirements necessary to start a bake-off operation.
Is there a manual I can use for reference on baking products, health & safety, etc?
We have a series of 20 free on loan guides written specifically to accompany our Bakery Technicians training session’s in-store and they serve as a comprehensive reference library once training is complete.
I would like to visit your academy. Who do I contact?
Please contact your Fieldsales Representative to book an appointment to visit one of our academies.
What do I need to do if I have issues regarding product, delivery, and equipment or in-store printers?
For food and delivery complaints, contact your Telesales Operator. For equipment and in-store printers, freephone helpline 0800 521366.
Is there a minimum order for deliveries?
The minimum order for delivery is £60. This value can be made up across all food products, packaging, ice cream and food safety items. All this is delivered on a composite order.
Can I pay by credit card?
We do not have the facilites to handle transactions by credit card payments. This may change in the future.
Can I buy online?
We do not currently offer this service. Please place your order with Telesales.
Do you deliver locally?
We make scheduled, daily deliveries throughout mainland UK.
Are the products delivered at the correct temperature?
All products are delivered on the same multi-temperature vehicles. You may request a print out to confirm the temperature of your order as soon as it is delivered.
Can I collect my order from you?
We do not operate as a cash & carry warehouse. Your products are delivered direct to your store.
I’ve run out of Funsize labels. How do I order more?
The correct number of labels are provided in the product case you receive. If no labels are found in the case, please contact your Telesales Operator.
Why is my product not baking properly?
If your product is not baking properly there could be a fault with your oven. Please contact the equipment department on freephone helpline 0800 521366, who will arrange for an engineer to come and inspect the oven.
Bake & Bite®
I run a small business, but like the Bake & Bite® concept. Can you help?
Please contact head office on freephone 0800 521366 and we will arrange for a Fieldsales Representative to visit your store, where they can talk about the procedures and requirements necessary to start up your Bake & Bite® foodservice operation.
My oven is not working. Who do I contact?
Please contact the equipment department on freephone helpline 0800 521366.
I have a problem with my in-store printer. Who do I contact?
For code queries please contact your Fieldsales Representative. For technical problems with the in-store printer, please contact SATO on 01255 24000.
I have an query/issue regarding food safety, who do I contact?
I have an issue/query regarding health & safety, who do I contact?
How do I order shelf edge labels (tickets), promotional posters, till cards and shelf talker forms?
You can contact your Fieldsales Representative or contact the marketing department on freephone hotline 0800 521366.
I would like to receive Choice Cuts promotions.
Your Telesales Operator will inform you of promotions we currently have on offer. However, if you are not receiving Choice Cuts promotions and would like to, please contact your Telesales Operator.
How do I order bespoke point of sale?
Please contact your Fieldsales Representative for more information.
Please remove me from your mailing list.
Please advise us if you do not wish to receive Choice Cuts
or Product Catalogue
by email or freephone 0800 521366.