Paying for your order is now quicker, safer and more secure with our new online stored card payment facility.
Why use it?
- Saves time versus paying at the point of order or delivery
- Helps minimise risk through contactless payment
- Less admin in paying your invoice and keeping paper records
How does stored payment work?
Once your card is registered. When you place an order, we will automatically debit your card for the value of the order, on the morning of that delivery. This is both for online and orders via our Contact Centre.
How do I add a payment card to my Country Choice account?
Whilst logged in to CountryChoice.co.uk you will see a banner across the top of pages as you navigate the website. Follow the on-screen instructions to add and store a credit or debit payment card to your account.
How do I know that my card details are secure?
Customer card details are not stored by Country Choice or Brakes, but by an PCI DSS compliant service provider. See www.interactivets.com security for full details.
What if there are any changes to my payment amount after I have placed my order?
If there are any adjustments to your invoice at the point of delivery, a refund will automatically be applied to your card within 3 working days.
Will my confirmation show the total amount I am to be charged with VAT?
Any item that is subject to VAT will be highlighted with a (*). The amount shown will be without VAT however we will let you know how much will be taken from your card.
I have a stored payment card that is about to expire, what do I need to do?
When your card is due to expire, we will display a banner to notify you allowing you to update new details with plenty of notice.
How can I remove a stored card?
To remove a payment card please call our Finance Team on 0344 8003388 who will be happy to help you.
Can I have more than one payment card stored?
No, only one payment card can be added to each account.
What happens if I make a payment on a card with insufficient funds or my card is otherwise rejected?
If your payment can not be taken for any reason a member of the Brakes finance team will contact you to make alternative arrangements for the payment of your order. Alternatively, you can contact our Credit Control Team on 0344 8717996 to make an alternative payment.
I want to register a payment card, but it is not giving me the option
Please call our customer service team on 0344 8003388 who will be happy to help you.
How can I get a credit account as opposed to storing a payment card?
Please contact us on 0344 892 0399 for more information on the sectors we serve and instructions on how to set up a credit account.
My question is not covered by these FAQ’s
For any payment enquiries including charge queries, lost or stolen cards or credit options please call our Finance Team on 0344 8003388 between 8.30am and 5pm Monday to Friday or email Creditservices.ashford@brake.co.uk